Gibson EMC announces changes amid COVID-19 Pandemic
With the impact of the novel coronavirus (COVID-19) disrupting much of our daily lives, Gibson Electric Membership Corporation and Gibson Connect officials are assuring their consumer-members of their commitment to continue providing safe and reliable service throughout the duration of this public health crisis.
“We are monitoring guidance from the Centers for Disease Control and from federal, state and local officials to do what we can to contain the spread of the virus,” says Dan Rodamaker, President and CEO of Gibson EMC and Gibson Connect. “We are working to take good care of both our members and our employees.”
With that in mind, Gibson EMC and Gibson Connect are announcing the following modifications to operations:
• Lobbies will be closing to walk-in traffic effective Thursday, March 19.
• Drive-through windows will remain open with hours from 7:30 a.m. – 4 p.m.
• Community rooms will be closing effective Thursday, March 19.
• Understanding the financial hardship that this event may create for many families, staff will work with members facing disconnection on a case-by-case basis to make payment arrangements.
Gibson EMC and Gibson Connect will continue to respond to outages and answer telephone calls 24 hours a day, seven days a week. Members can pay their Gibson EMC bills through the website at gibsonemc.com, the free Gibson EMC app, the automated telephone payment system and kiosks. Gibson Connect customers can pay their bills through the website at gibsonconnect.com, the free SmartHub app and the automated telephone payment system.
It is unfortunate that some will use events like this to take advantage of others. Gibson EMC reminds members to be aware of scams targeting utility consumers. Gibson EMC and Gibson Connect personnel will never:
• Call to threaten disconnection
• Demand immediate payment with a prepaid card
• Ask for sensitive data like banking information via email or phone
“This is a fluid situation, and we recognize that many businesses, individuals and families may be impacted by these unprecedented events,” says Rodamaker. “As this situation evolves, Gibson EMC and Gibson Connect are committed to being responsive to the needs of our members, employees and communities.”
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