Transit Authority Board votes to reduce ‘Demand Response’ hours

“The Fulton County Transit Authority Board of Directors voted unanimously to reduce our Demand Response operating hours to 9 a.m. - 4 p.m. Monday through Friday,” FCTA Executive Director Kenney Etherton said. “This reduction in service will not affect medical, life-sustaining, or Ride to Work trips. This reduction is to ensure that we are getting people to medical appointments, adult day services, and work promptly and efficiently.”

The reduction of hours for Demand Response rides, which will take effect on Wednesday, Sept. 1, was not the only course of action the Board considered.

“The FCTA Board discussed other options, but felt this was the least intrusive option,” Etherton said. “We hope that when we reach our staffing goal that we will be able to lift the reduction of services.”

The FCTA leader has asked the community to practice patience with the agency for some time.

“I hope our clients will remain patient and bear with us,” Etherton said. “COVID has forced us to make changes in our operations over the past 18 months. I appreciate that you entrust us to continue getting you ‘Going and Coming Your Way’.”